Term and Conditions

Welcome to Steve Madden Online Shop! These Terms and Conditions govern your use of our website and your purchases from us. By accessing our site and making a purchase, you agree to be bound by these terms. Please read them carefully.

1. Introduction

Steve Madden Online Shop (operated from 3562 Lightning Point Drive, Memphis, US 38128) is a fashion-forward e-commerce destination specializing in trendy footwear, clothing, and accessories. Our target customers are style-conscious individuals aged 18-45 who value contemporary fashion, quality craftsmanship, and accessible luxury. Our collections reflect urban sophistication with an edgy twist, offering versatile pieces for various occasions.

2. Product Information

2.1 Product Range

We offer a curated selection of fashion items including:

• Footwear: Boots, Clogs, Flats, Heels, Loafers, Oxfords, Sandals, Slippers, Sneakers & Athletic Shoes
• Bags & Accessories: Handbags
• Clothing: Coats & Outerwear, Dresses, Jumpsuits & Rompers, Pants, Shirts & Tops, Shorts, Skirts

2.2 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, slight variations in color or texture may occur due to monitor settings. Product availability is subject to change without notice.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days after payment confirmation. You will receive an order confirmation email once your payment is verified.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels. Your payment information is never stored on our servers.

3.3 Pricing

All prices are listed in US dollars. We reserve the right to adjust prices due to market changes, though orders already confirmed will be honored at the price quoted at time of purchase.

4. Shipping Policy

4.1 Shipping Methods and Timeframes

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

4.2 Shipping Areas

We ship globally, excluding certain Asian regions and remote areas. Delivery times are estimates and may vary based on destination and customs processing.

4.3 Customer Responsibilities for Shipping

You are responsible for:

• Providing accurate shipping address information
• Being available to receive deliveries or arranging alternative pickup
• Paying any applicable customs duties or import taxes
• Inspecting packages upon delivery for visible damage

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery date. To be eligible for return:

• Items must be unworn and in original condition
• Original packaging and all tags must be attached
• Original packing slip or order confirmation must be included

5.2 Non-Returnable Items

For hygiene reasons, the following cannot be returned:

• Slippers (due to intimate foot contact)
• Any items showing signs of wear, damage, or with missing tags
• Products without original packaging

5.3 Return Process

To initiate a return:

1. Contact our customer service at [email protected] within 15 days of delivery
2. Include your order number and items you wish to return/exchange
3. Prepare your package with original items, packaging, and documentation
4. Ship to: Steve Madden Online Shop, 3562 Lightning Point Drive, Memphis, US 38128

Return shipping costs are the customer’s responsibility unless the return is due to our error.

5.4 Refunds and Exchanges

Refunds are processed within 5-7 business days after we receive your return, issued to your original payment method. For exchanges, clearly indicate your preferred size/color. Price differences will be refunded or charged accordingly.

6. User Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not attempt to undermine the security or integrity of our systems
• Comply with all applicable laws and regulations

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Steve Madden Online Shop or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Steve Madden Online Shop shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products purchased. Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we collect, use, and safeguard your data.

10. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state of Tennessee. Any disputes shall be resolved in the courts of Memphis, Tennessee.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the modified terms.

12. Contact Information

Thank you for choosing Steve Madden Online Shop. We appreciate your business and are committed to providing you with an exceptional shopping experience.